The AI-powered analytics agent was recognized in the Pinnacle Awards’ Technology category, Software – Workflow / MIS / CRM, for delivering real-world application of AI to production analytics.
MELVILLE, N.Y. — June 29, 2026 — SpencerMetrics, the leading provider of vendor-neutral, data-driven productivity solutions for the print and packaging industry, today announced that its AI analytics solution, CONNECT Q, has been honored with a 2026 Pinnacle Award from PRINTING United Alliance. The Pinnacle Awards are among the industry’s most respected honors, recognizing the hardware, software, and technologies judged to make the most meaningful contributions to quality, capability, and productivity in printing and packaging.
Q is an AI-powered analytics agent that transforms production data collected through CONNECT® into instant, actionable insights. Instead of waiting for static reports or a data analyst to run database queries, any team member, from machine operator to executive, can ask a question in plain language, such as “What caused the downtime on Press 3 last week?” and receive an immediate, accurate response. Built on the vendor-agnostic CONNECT foundation, Q makes comprehensive production data accessible to all users, regardless of technical expertise.
“Receiving a Pinnacle Award is one of the highest honors in our industry, and we are genuinely grateful to PRINTING United Alliance and its judges for this recognition,” said Vishal Sahay, President of SpencerMetrics. “This award belongs to our entire team. Q is the result of years of dedicated work and reflects our core belief: AI has a valuable role in production environments, but only when applied carefully and supported by accurate data. An AI assistant is only as trustworthy as the data it uses. We have ensured that the data in CONNECT accurately represents the true economics of a print operation, so when Q provides an answer, operators and owners can act with confidence. This is what transforms real-time guidance into real business performance.”
Accuracy is central to the SpencerMetrics approach to AI. Q is designed to provide correct answers by identifying trends, anomalies, and opportunities from clean, structured, and context-aware production data. This ensures that team decisions are based on actual events on the shop floor, leading to faster, better-informed choices about equipment performance, operator efficiency, material usage, and capacity—the key factors influencing margin.
This recognition adds to a successful year for SpencerMetrics, which also received the “Best Sponsor Case Study Presentation – Transaction” award at the 14th annual Inkjet Summit earlier in 2026. CONNECT Q and the full SpencerMetrics solution suite will be showcased at PRINTING United Expo 2026, September 23–25 in Las Vegas.
About SpencerMetrics
SpencerMetrics is the leading provider of vendor-neutral, data-driven productivity solutions for the print and packaging industry. Built on the Capture → Monitor → Analyze → Monetize framework, the SpencerMetrics platform—including CONNECT, LYNK, AUTOMATER, the CONNECT API, and the AI-powered Q analytics agent—connects to equipment from any manufacturer to provide real-time visibility into production operations and actionable insights for improved performance. SpencerMetrics is headquartered in Melville, New York.